BoilerFaultCodesYour boiler's internal thermometers are misreading the temperature or have failed, which has caused the system to shut down for safety.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Return/flow sensor fault from possible failure of one or both sensors
What causes this fault?
This fault occurs when the boiler's control board detects that the temperature sensors (NTC thermistors) are sending conflicting information or no signal at all. The most common reason is a physical failure of the internal sensor probes, but it can also be caused by loose wiring or mineral buildup on the sensors preventing them from reading heat levels accurately.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like 75 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
Affiliate links — we may earn a commission at no extra cost to you.