Your boiler is having trouble communicating with its internal sensors or parts, likely due to a minor electrical hiccup or connection issue.
This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.
Technical description: E-Combi EvoE-System EvoClas He Evo (Combi and system)
What causes this fault?
This fault occurs when the boiler's internal computer loses its digital connection with the sensors that monitor system pressure. It is usually caused by a loose connection in the wiring or a small electronic glitch that prevents the parts from 'talking' to each other correctly. In some cases, it can indicate that the main control board is beginning to fail and can no longer process data signals.
DIY fix possible
Press the 'Reset' button on the front control panel.Turn the boiler off at the wall power switch, wait 30 seconds, and turn it back on.If the code persists, contact a Gas Safe engineer to check the wiring.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like 102 — no call-out fees, no surprises.
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