BoilerFaultCodes.com
302 High Lockout

Your boiler has lost communication between its internal control boards, meaning it cannot send or receive the signals needed to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: All Boilers

What causes this fault?

This fault occurs when the data link between the boiler's main control board and the front display panel is interrupted. The most common reason is a loose or damaged wiring connection between these two components, though it can also be triggered by a sudden electrical surge that scrambles the communication signals.

Typical repair cost £180-450 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like 302 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Could it be time for a new boiler?

If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.

UK's #1 online installer
Boxt
Fixed-price online quotes. Next-day installation.
Get a free quote →
Heatable
Instant online boiler quotes from £1,499.
Get a free quote →
iHeat
Fast installation. Price match guarantee.
Get a free quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes