BoilerFaultCodes.com
E28 High Lockout

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Flue thermistor fault

What causes this fault?

This fault occurs when the control board loses communication with the sensor that monitors the heat of the exhaust gases. It is usually caused by the sensor failing due to age or the electrical wiring connecting it to the main board becoming loose or damaged. For safety, the boiler shuts down immediately to ensure the exhaust temperature doesn't exceed safe limits.

Typical repair cost £100-£190 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like E28 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Baxi GA Range is discontinued — time for a new one?

Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.

UK's #1 online installer
Boxt
Fixed-price online quotes. Next-day installation.
Get a free quote →
Heatable
Instant online boiler quotes from £1,499.
Get a free quote →
iHeat
Fast installation. Price match guarantee.
Get a free quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes