BoilerFaultCodes.com
E384 Emergency Lockout

Your boiler thinks it sees a flame even though the gas supply should be turned off, which is a safety conflict that prevents the system from starting.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now — this fault can be dangerous if ignored.

Technical description: Flame detected when gas valve off

What causes this fault?

This fault occurs when the boiler's internal sensors detect a flame after the heating cycle has ended and the gas should be cut off. The most common reason is a gas valve that is physically stuck open or leaking, though it can also be caused by an electrical 'ghost' signal from a damaged sensor or a faulty control board.

Typical repair cost £120-350 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer

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Protect yourself from future repair bills

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