BoilerFaultCodes PILOT WILL NOT STAY ALIGHT Emergency
Your boiler's small starter flame keeps blowing out or failing to stay lit, which prevents the main boiler from igniting and providing heating or hot water.
Act immediately
Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now — this fault can be dangerous if ignored.
Technical description: i) Thermocouple not working, ii) Thermoelectric valve faulty, iii) Gas pressure low/variable, iv) Terminal wrongly positioned, v) Badly assembled flue, vi) Gas pressure too high
Typical repair cost £120-250 (including labour)
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like PILOT WILL NOT STAY ALIGHT — no call-out fees, no surprises.
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Chaffoteaux Britony II 30FF is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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