Lockout High
Your boiler has stopped working because it cannot light its internal flame or keep it burning, which has triggered a safety shut-down.
Call an engineer soon
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Flame extinguishes: When the ionisation probe fails to detect flame presence. If a flame is not detected within 10 seconds, the safety solenoids will close. The red lockout indicator 35 illuminates and the display shows the error code.
Typical repair cost £120-250 (including labour)
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like Lockout — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Chaffoteaux Talia Green 25 is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
Affiliate links — we may earn a commission at no extra cost to you.