BoilerFaultCodes Pilot goes out when gas knob is released (2) Emergency
Your boiler's protective sensor is failing to detect the pilot light, causing the safety mechanism to shut off the gas supply automatically.
Act immediately
Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now — this fault can be dangerous if ignored.
Technical description: Thermocouple not in tip of pilot flame.
Typical repair cost £120-220 (including labour)
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like Pilot goes out when gas knob is released (2) — no call-out fees, no surprises.
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Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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