Your boiler is operating normally and is currently firing the burner to provide heating or hot water; this is a status message, not an error.
This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.
Technical description: burner on
What causes this fault?
This code appears when the boiler's internal controls have successfully confirmed that gas and air are present to ignite the burner. It signifies that the system is currently active and burning fuel to reach the temperature requested by your thermostat or hot water tap. This is part of the boiler's normal operating sequence rather than a mechanical failure.
DIY fix possible
Check your room thermostat or programmer if you did not expect the heating to be onEnsure your taps are fully closedNo action is required as this is a normal operational code
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like S.24 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Glow-worm Flexicom cx is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
Affiliate links — we may earn a commission at no extra cost to you.