BoilerFaultCodes.com
NEON5 High Lockout

Your boiler has switched itself off because it has detected that the water inside has become dangerously hot.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: SAFETY TEMPERATURE LIMITER

What causes this fault?

This fault occurs when the internal temperature of the boiler exceeds safe limits, triggering a safety shut-off to protect the system. The most common reason is a lack of water flow, often caused by a failing circulation pump or a blockage in the heat exchanger preventing heat from being carried away. In some cases, it can also be triggered by a faulty sensor giving an incorrect high-temperature reading.

Typical repair cost £90-220 (including labour)

DIY fix possible

Wait for the boiler to cool down completely (at least 20-30 minutes).Locate the reset button, typically found behind the small drop-down door or on the underside of the boiler.Press the reset button firmly; if the neon light goes out and the boiler restarts, monitor it closely.Ensure all radiator valves are open and the pump is running to prevent it happening again.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like NEON5 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Glow-worm Hideaway 40B 50B 60B FF is discontinued — time for a new one?

Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.

UK's #1 online installer
Boxt
Fixed-price online quotes. Next-day installation.
Get a free quote →
Heatable
Instant online boiler quotes from £1,499.
Get a free quote →
iHeat
Fast installation. Price match guarantee.
Get a free quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes