Your boiler has detected an internal electrical communication error, meaning it cannot safely confirm the fan is working to clear waste gases.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Is there 240V~ between 1 on air pressure switch and 10? Check yellow cable between printed circuit board and air pressure switch. If satisfactory replace printed circuit board.
What causes this fault?
This fault occurs when the boiler's main control board loses electrical contact with the safety sensors that monitor the air flow. The most common reason is a physical break or loose connection in the wiring, or a component failure on the circuit board itself that prevents it from reading the fan's status. Essentially, the boiler's 'brain' can no longer talk to its 'lungs,' so it shuts down for safety.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like neon3 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Glow-worm Space Saver 30 40 50 is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
Affiliate links — we may earn a commission at no extra cost to you.