Your boiler has detected an internal electrical communication fault which is preventing it from starting up safely.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Check yellow cable between printed circuit board and air pressure switch. If satisfactory replace printed circuit board.
What causes this fault?
This fault occurs when the boiler's main control board loses the ability to communicate with the sensors that monitor air flow and safety. The most common reason is a failure of the internal electrical circuits on the main control board or a loose connection in the wiring that links it to the air pressure switch. Because the boiler cannot confirm it is safe to vent exhaust gases, it prevents the burner from firing as a safety precaution.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like Neon 3 lit — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Glow-worm Ultimate 100ff 120ff is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
Affiliate links — we may earn a commission at no extra cost to you.