Your boiler has detected a problem with how gas is flowing into the system, which means it cannot light safely and has shut down as a precaution.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Gas valve fault
What causes this fault?
This fault occurs when the boiler's internal computer detects an electrical or mechanical failure in the component that controls the fuel flow. The most common reason is that the gas valve has stopped responding to signals or the main circuit board is unable to communicate with it, often due to age or electrical wear. Because the boiler cannot accurately regulate the gas supply, it locks itself out to ensure your home remains safe.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like F26 — no call-out fees, no surprises.
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Glow-worm Ultracom 24cx 30cx is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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