BoilerFaultCodes.com
S.24 Low Information

Your boiler is operating normally; this is a status message indicating that the burner is currently lit and heating your water.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: burner on

What causes this fault?

This code appears because your boiler is functioning exactly as it should and the burner is currently firing to provide heat. It is simply a status update letting you know that gas is being burned to heat the water for your taps or radiators. You do not need to take any action, as this is a sign of normal operation.

Typical repair cost £0 (including labour)

DIY fix possible

This fault may be fixable without an engineer. Check your manual first.

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Protect yourself from future repair bills

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