BoilerFaultCodes.com
S.04 Low Information

Your boiler is operating normally and is currently heating up to provide warmth or hot water.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: burner on

What causes this fault?

This is actually a normal status message rather than a fault, appearing when the boiler has successfully ignited the burner to meet a demand for heating or hot water. It indicates that the internal components have completed their safety checks and the boiler is now actively burning gas to heat your home. You do not need to take any action, as this code simply confirms the system is working as intended.

You will see this code more frequently during the winter months when your heating is running regularly to keep your home warm.

Typical repair cost £0 (including labour)

DIY fix possible

No action is required as this is an status update rather than a fault.Check your thermostat settings if you did not expect the heating to be on.Monitor the display to see if it changes once the home reaches the desired temperature.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like S.04 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Glow-worm Ultrapower sxi is discontinued — time for a new one?

Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.

UK's #1 online installer
Boxt
Fixed-price online quotes. Next-day installation.
Get a free quote →
Heatable
Instant online boiler quotes from £1,499.
Get a free quote →
iHeat
Fast installation. Price match guarantee.
Get a free quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes