BoilerFaultCodes.com
S.20 Low Information

Your boiler is temporarily heating the internal tank to ensure hot water is ready for use, which is a normal operating status rather than a fault.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: domestic hot water cycling mode active

What causes this fault?

This status occurs when the boiler detects that the temperature in the integrated hot water storage tank has dropped below the required level. The boiler temporarily stops circulating heat to your radiators to focus all its energy on reheating the internal cylinder. Once the water inside the tank reaches the correct temperature, the boiler will automatically return to its normal heating schedule.

Typical repair cost £0 (including labour)

DIY fix possible

Check your hot water cylinder thermostat settingsEnsure your heating and hot water timers are set correctlyMonitor the boiler to see if it moves to a standard heating or standby mode once the water is warm

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like S.20 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Glow-worm Ultrapower sxi is discontinued — time for a new one?

Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.

UK's #1 online installer
Boxt
Fixed-price online quotes. Next-day installation.
Get a free quote →
Heatable
Instant online boiler quotes from £1,499.
Get a free quote →
iHeat
Fast installation. Price match guarantee.
Get a free quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes