BoilerFaultCodesYour boiler's control panel has likely detected moisture or dampness inside the screen or buttons, preventing it from working correctly.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: USER INTERFACE: INTERFACE MAY BE DAMP. DRY IT OUT OR REPLACE.
What causes this fault?
This fault occurs when the boiler's control panel detects moisture or condensation within the electrical circuits of the display screen. The most common reason is water ingress from a leak elsewhere in the boiler or high humidity causing dampness behind the buttons. When this happens, the interface becomes unresponsive to prevent a short circuit, resulting in a system shutdown.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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