BoilerFaultCodes.com
Neon I3 Low Information

Your boiler has electrical power and is currently functioning normally, as this light simply indicates the mains power is switched on.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: Mains electricity ON.

What causes this fault?

This is not a fault, but rather a status indicator showing that the boiler is successfully receiving electrical power from your mains supply. It confirms that the internal circuitry is live and the unit is ready to operate when there is a demand for heating or hot water. If the boiler isn't firing despite this light being on, the issue likely lies with your external thermostat or a different internal component.

Typical repair cost £0 (including labour)

DIY fix possible

Check if other control lights are flashing to indicate a real faultEnsure your room thermostat is turned up to call for heatNo action is required if the boiler is providing heating and hot water

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