Your heat pump's internal computer system has detected a communication or power issue with the motor control unit, causing the system to stop working for safety.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Inverter Error
What causes this fault?
This fault occurs when the heat pump's main brain loses touch with the component that controls the motor's speed and power. It is usually caused by a physical failure of the internal circuitry or a loose connection in the wiring that prevents these two parts from talking to each other. Because the system can no longer safely manage the motor, it shuts down to prevent electrical damage.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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A boiler cover plan would cover faults like J32 — no call-out fees, no surprises.
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Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
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