BoilerFaultCodes.com
J32 High Lockout

Your heat pump's internal computer system has detected a communication or power issue with the motor control unit, causing the system to stop working for safety.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Inverter Error

What causes this fault?

This fault occurs when the heat pump's main brain loses touch with the component that controls the motor's speed and power. It is usually caused by a physical failure of the internal circuitry or a loose connection in the wiring that prevents these two parts from talking to each other. Because the system can no longer safely manage the motor, it shuts down to prevent electrical damage.

Typical repair cost £450-£900 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like J32 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Could it be time for a new boiler?

If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.

UK's #1 online installer
Boxt
Fixed-price online quotes. Next-day installation.
Get a free quote →
Heatable
Instant online boiler quotes from £1,499.
Get a free quote →
iHeat
Fast installation. Price match guarantee.
Get a free quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes