Your heat pump has stopped working because the internal computer responsible for powering the compressor has detected a technical fault.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Inverter Error
What causes this fault?
This fault occurs when the electronic controller that manages the compressor's power supply experiences a technical failure or internal short circuit. It is often caused by electrical surges, moisture ingress, or component degradation that prevents the unit from regulating the speed of the pump effectively.
This fault is more common during the peak of summer or winter when the system is under high load, causing the internal electronic components to run hotter for longer periods.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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A boiler cover plan would cover faults like J3E — no call-out fees, no surprises.
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Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
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