BoilerFaultCodes.com
L31 High Lockout

Your heat pump's internal control computer has detected an electrical fault with the unit that powers the motor, preventing it from running.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Inverter Error

What causes this fault?

This fault occurs when the internal power management system fails to supply the correct electricity to the compressor motor. It is usually triggered by a short circuit or a failed component on the inverter circuit board that prevents the heat pump from physically starting its heating cycle.

This fault can be more frequent during periods of high demand in winter, as the inverter has to work harder and generate more heat to maintain high flow temperatures.

Typical repair cost £650-£1,100 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Protect yourself from future repair bills

A boiler cover plan would cover faults like L31 — no call-out fees, no surprises.

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