Your heat pump's internal control board is experiencing an electrical communication problem and cannot operate the compressor.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Inverter Error
What causes this fault?
This fault occurs when the heat pump’s brain is unable to send signals to the motor that drives the heating process. It is usually caused by a physical failure of the internal electrical circuits or a loose connection that prevents the system from regulating the power needed to run. In some cases, it can be triggered by a sudden electrical surge or moisture getting into the control casing.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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A boiler cover plan would cover faults like L3E — no call-out fees, no surprises.
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Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
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