Your boiler's internal computer has developed a fault and is unable to manage the heating system correctly.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Defective control panel.
What causes this fault?
This fault occurs when the boiler's internal computer chips or electrical circuits suffer a hardware failure, meaning the different components can no longer talk to each other. The most common reason is general wear and tear of the electronic capacitors over time, or an electrical surge that has damaged the delicate tracking on the circuit board.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
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A boiler cover plan would cover faults like EC — no call-out fees, no surprises.
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Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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