Your boiler's internal computer parts are unable to talk to each other correctly because they are not compatible.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Control panel and BIM not compatible.
What causes this fault?
This fault occurs when the main control board and the interface module inside the boiler are unable to communicate because they do not recognise each other's software versions. The most common reason is that a replacement part has been installed that is not the correct match for the specific model, or a internal electronic failure has caused the components to lose their configuration.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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A boiler cover plan would cover faults like EP — no call-out fees, no surprises.
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