Your boiler's main control chip has lost communication with the circuit board, essentially meaning the brain and body are no longer speaking to each other.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: BCC Activation Fault
What causes this fault?
This fault occurs when the small memory chip that stores the boiler's identity fails to communicate with the main control board. The most common reason is a physical connection failure or a software glitch that causes the boiler to lose its configuration settings, rendering it unable to operate safely.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like C0 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
Affiliate links — we may earn a commission at no extra cost to you.