Your boiler's internal computer parts are failing to talk to each other, meaning the system cannot receive the instructions it needs to start up.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: No Connection To Primary Pcb
What causes this fault?
This fault occurs when the boiler's internal control boards lose the ability to speak to one another, often due to a loose connection or a component failure. The most common reason is that the main control board has developed an electrical fault or the wiring linking the display screen to the central computer has degraded.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like 4.13 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
Affiliate links — we may earn a commission at no extra cost to you.