Your boiler has shut down because its internal temperature sensors have detected that the exhaust gases are getting too hot, which could damage the system.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Flue gas temperature exceeded
What causes this fault?
This fault occurs when the internal sensors detect that the waste gases leaving your boiler are significantly hotter than they should be, triggering a safety shutdown to prevent internal damage. The most common reason is a buildup of debris or limescale inside the heat exchanger, which prevents heat from being transferred to your water and instead sends it out through the flue. It can also be caused by a faulty sensor giving an incorrect reading or a lack of proper water flow through the system.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like E03 — no call-out fees, no surprises.
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Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
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