BoilerFaultCodes.com
E13 High Lockout

Your boiler has detected a problem with the sensor that monitors exhaust fumes, causing the unit to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Flue gas sensor S4 defective

What causes this fault?

This fault occurs when the boiler's internal safety system loses communication with the sensor that monitors the temperature of the exhaust fumes. It is usually caused by a physical failure of the sensor's internal components or loose electrical connections in the wiring harness. When the boiler cannot verify if the exhaust gases are at a safe temperature, it will stop running immediately to prevent potential heat damage.

Typical repair cost £120-£190 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like E13 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Could it be time for a new boiler?

If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.

UK's #1 online installer
Boxt
Fixed-price online quotes. Next-day installation.
Get a free quote →
Heatable
Instant online boiler quotes from £1,499.
Get a free quote →
iHeat
Fast installation. Price match guarantee.
Get a free quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes