BoilerFaultCodes.com
F12 Medium Lockout

Your boiler has stopped providing hot water because the internal sensor that monitors water temperature has developed an electrical fault.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description: DHW sensor short circuit

What causes this fault?

This fault occurs when the electrical connection within the hot water temperature sensor fails or is damaged, often due to internal wear or moisture ingress. When this happens, the boiler's control board can no longer read the water temperature accurately and shuts down the burner as a safety precaution. The most common cause is a failed internal component within the sensor itself or a wire that has become trapped or frayed.

Typical repair cost £90-160 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Protect yourself from future repair bills

A boiler cover plan would cover faults like F12 — no call-out fees, no surprises.

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