BoilerFaultCodes.com
32 Medium Lockout

Your boiler is struggling to provide hot water because the internal thermometer responsible for measuring its temperature has developed an electrical fault.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description: Domestic hot water temperature sensor short circuit

What causes this fault?

This fault occurs when the electrical component that monitors your hot water temperature has failed, essentially sending an 'impossible' signal to the boiler's computer. The most common reason is that the sensor has either burnt out internally or suffered from a build-up of moisture that has caused a short circuit in the wiring. Because the boiler no longer knows how hot the water is, it prevents the system from running to avoid overheating or scalding.

Typical repair cost £100-£180 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like 32 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes