Your boiler has detected an electrical fault with the sensor that monitors the temperature of the exhaust gases, causing the system to shut down for safety.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Flue sensor short circuit – check connections to flue sensor are in place
What causes this fault?
This fault occurs when the boiler's internal computer detects an electrical failure or a 'short circuit' in the sensor that monitors exhaust temperatures. The most common reason is that the sensor has failed internally due to heat exposure, or the wiring connecting it to the main control board has become damaged or loose.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
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A boiler cover plan would cover faults like E99 — no call-out fees, no surprises.
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Keston C36 is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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