BoilerFaultCodesYour boiler thinks a flame is present even when it should be off, causing it to shut down for safety.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: False flame
What causes this fault?
This fault occurs when the boiler's internal sensors detect a flame signal even though the gas valve should be closed and the burner turned off. It is usually caused by a faulty sensing electrode sending a false signal or a control board malfunction that misinterprets electrical interference as a live flame.
This fault can sometimes be more common in damp or cold seasons, as high humidity or moisture ingress into the casing can cause electrical trackage and false readings on the circuit board.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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A boiler cover plan would cover faults like E384 — no call-out fees, no surprises.
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Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
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