BoilerFaultCodesYour boiler has failed to ignite the gas burner and has gone into a safety lockout mode.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Ignition failure - The burner has failed to light. Turn selector to the reset position R and hold for at least 2 seconds.
What causes this fault?
This fault occurs when the boiler tries to light the gas but cannot detect a stable flame after several attempts. The most common reasons are a worn-out ignition spark that can no longer reach the burner or a faulty gas valve that isn't releasing fuel into the combustion chamber.
DIY fix possible
Check that your gas supply is turned on and you have credit on your meter.Turn the selector switch to the 'R' (reset) position and hold it for at least 2 seconds.Ensure there are no blockages at the external flue pipe (the white pipe outside your home).
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like neon illuminated (flashing with cross symbol) — no call-out fees, no surprises.
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Potterton Performa 24 is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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