BoilerFaultCodes.com
Neon5 High Lockout

Your boiler has shut itself down because it has detected that the water or the exhaust fumes have become too hot.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Safety Thermostat Activated (Boiler or Flue)

What causes this fault?

This fault occurs when the boiler's internal temperature exceeds safe limits, triggering a safety sensor to cut off the gas supply. The most common reasons are a failed pump stopping water from circulating or a build-up of limescale and sludge creating a blockage that traps heat inside the heat exchanger.

This issue often surfaces during the first cold spell of autumn when the heating is turned back on after months of inactivity, as pumps can seize during the summer.

Typical repair cost £90-180 (including labour)

DIY fix possible

Check that your radiator valves are open and not turned to zeroTurn the control knob to the 'Reset' position for five seconds and then back to 'On'Ensure the boiler pressure gauge is between 1 and 1.5 bar

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