Your boiler has stopped working because the fan is not receiving the correct electrical power needed to safely clear exhaust fumes.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Possible issue with fan voltage
What causes this fault?
This fault occurs when the boiler's main control board detects an incorrect voltage being sent to the fan motor. The most common reason is that the fan components have worn out and are drawing too much power, or the control board itself has developed a fault and can no longer regulate the electricity properly.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
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A boiler cover plan would cover faults like 17 — no call-out fees, no surprises.
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Ravenheat CSI 120 is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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