Your boiler has detected that the exhaust gases are not being monitored correctly and has shut down for safety.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Failed flue temperature – the flue sensor needs checking or replacing
What causes this fault?
This fault occurs when the boiler's internal safety system can no longer accurately measure the temperature of the exhaust gases leaving the flue. The most common reason is that the sensor itself has degraded or developed a short circuit, causing it to send an incorrect signal to the main control board. If the boiler cannot verify that these gases are within a safe temperature range, it will shut down to prevent potential damage to the internal components.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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A boiler cover plan would cover faults like 31 — no call-out fees, no surprises.
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Ravenheat CSI 120 is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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