BoilerFaultCodesYour boiler thinks a flame is burning even when it shouldn't be, causing the system to shut down for safety.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: False flame signal
What causes this fault?
This fault occurs when the boiler's internal sensors detect a flame after the combustion process should have finished or before it has even started. The most common reason is a contaminated or damaged detection probe that is sending a false electrical signal to the main control board, suggesting the gas is still burning. For safety, the boiler will immediately stop operating to prevent gas from flowing uncontrollably.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like E02 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Remeha Quinta 115 is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
Affiliate links — we may earn a commission at no extra cost to you.