BoilerFaultCodes.com
02 High Lockout

Your boiler is failing to light properly, which means it cannot heat your home or provide hot water.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: No flame formation or no ionisation (after 5 starting attempts)

What causes this fault?

This fault occurs when the boiler tries to light the gas five times but fails to detect a steady flame each time. The most common reasons are a lack of gas supply to the unit, a worn-out ignition spark, or a sensor that can no longer 'see' the flame even if it has lit. In some cases, it can also be caused by a faulty internal part that manages the gas flow or the electrical controls.

Typical repair cost £100-£350 (including labour)

DIY fix possible

Check if other gas appliances, like a hob, are working to ensure gas is being supplied to the property.Verify that your gas meter has credit if you use a pre-payment system.Press the 'Reset' button on the boiler control panel for one second to see if the fault clears.

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