BoilerFaultCodes.com
F12 High Lockout

Your boiler's main control panel is having trouble communicating with the internal display or remote controls.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: No reception by the local user interface

What causes this fault?

This fault occurs when the main brain of the boiler loses its digital connection with the display panel or external controls. The most common reason is a loose or damaged internal wiring connection, though it can also be caused by an electrical component on one of the circuit boards wearing out.

Typical repair cost £120-280 (including labour)

DIY fix possible

Switch the boiler off at the fused spur power switchWait 60 secondsSwitch the power back on to see if the connection resets

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like F12 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Vaillant ecoMAX Pro is discontinued — time for a new one?

Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.

UK's #1 online installer
Boxt
Fixed-price online quotes. Next-day installation.
Get a free quote →
Heatable
Instant online boiler quotes from £1,499.
Get a free quote →
iHeat
Fast installation. Price match guarantee.
Get a free quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes