BoilerFaultCodes.com
S.21 Low Information

Your boiler is currently going through its normal starting sequence to begin heating your water.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: Fan start

What causes this fault?

This is a normal operational status that occurs when your boiler prepares to provide heat or hot water. It means the internal fan is spinning up to the correct speed to ensure there is enough air for the combustion process to begin safely. Once the fan reaches the required speed, the boiler will proceed to the next stage of ignition.

Typical repair cost £0 (including labour)

DIY fix possible

This fault may be fixable without an engineer. Check your manual first.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like S.21 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes