BoilerFaultCodes.com
S.28 Low Information

Your boiler is temporarily pausing its heating cycle to prevent it from switching on and off too frequently after a short period of use.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: Burner lock after recharging/heat retention (cycle suppression)

What causes this fault?

This status occurs when your boiler has reached the required temperature too quickly and needs to pause for a few minutes before firing again. It usually happens because the heat has nowhere to go, often because your radiators are already warm or several thermostatic radiator valves have closed at once. By locking the burner temporarily, the boiler prevents unnecessary wear and tear caused by 'short cycling'.

This is more common in spring and autumn when the weather is milder and your home doesn't require the boiler to run at its full heat capacity for long periods.

Typical repair cost £0 (including labour)

DIY fix possible

Wait for 5 to 10 minutes for the boiler to complete its anti-cycling delay periodCheck that your room thermostat is set to the desired temperatureEnsure radiators are turned on to allow heat to dissipate

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like S.28 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes