BoilerFaultCodes.com
D.97 Low Information

Your boiler is currently showing a hidden menu used by engineers for advanced system analysis, but it does not represent an actual mechanical fault.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: Activation of the second diagnostic level

What causes this fault?

This code appears when someone has manually entered the boiler's advanced diagnostic settings by inputting a specific security code. It is not triggered by a mechanical failure or a broken part, but rather indicates that the display is now showing a deeper level of system data usually reserved for technicians. You can usually clear this by simply exiting the menu or waiting for the display to time out back to the main screen.

Typical repair cost £0 (including labour)

DIY fix possible

Press the 'Back' or 'Menu' button multiple times to exit the diagnostic screensWait for 15 minutes for the screen to time out and return to the main displaySwitch the boiler off and back on at the fused spur switch to reset the interface

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