BoilerFaultCodesYour boiler has detected an electrical connection issue or a sudden temperature rise, causing it to shut down for safety.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Interruption in the compact thermal module cable harness
What causes this fault?
This fault occurs when the boiler's safety sensors detect that the internal temperature has risen too quickly or that the electrical connection to the thermal module has been broken. The most common reason is a loose or damaged wiring harness, but it can also be triggered if the heat exchanger becomes too hot due to a lack of water flow. To prevent damage, the system automatically shuts down until the electrical circuit is restored or the unit cools down.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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