Your boiler has shut down because a safety sensor has detected that the main heating component is getting too hot or has a broken internal fuse.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Overheating protection on primary heat exchanger triggered | Cable or cable connection of fuse in the primary heat exchanger defective, or primary heat exchanger defective
What causes this fault?
This fault occurs when a dedicated safety fuse inside the main heat exchanger has melted or 'tripped' to prevent the boiler from melting down. It is triggered when the heat exchanger becomes dangerously hot, often due to a lack of water flow, a severe blockage, or a build-up of air inside the central heating system. Once this fuse has blown, it is a hardware failure that prevents the boiler from firing up for safety reasons.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
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A boiler cover plan would cover faults like F.76 — no call-out fees, no surprises.
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Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
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