BoilerFaultCodes.com
S.14 Low Information

Your boiler is operating normally and is currently in the process of starting up the burner to provide heat or hot water.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: Burner ignited

What causes this fault?

This is not actually a fault, but rather a status message indicating that the boiler has successfully lit the flame. It physically occurs when the gas valve opens and the spark electrode ignites the burner to begin a heating or hot water cycle. You are seeing this because the boiler is functioning exactly as it should during its normal startup sequence.

Typical repair cost £0 (including labour)

DIY fix possible

This fault may be fixable without an engineer. Check your manual first.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like S.14 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes