BoilerFaultCodes.com
S.34 Low Information

Your boiler has detected very cold temperatures and has turned itself on automatically to prevent the internal pipes from freezing.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: Frost protection mode

What causes this fault?

This status occurs when the internal temperature sensor within the boiler drops below 5°C. To protect itself from frost damage, the boiler automatically ignites to warm the primary heat exchanger and circulate water until a safe temperature is reached. It is a built-in safety feature rather than a mechanical failure.

This code is almost exclusively seen during winter or periods of extreme cold when the ambient temperature around the boiler drops significantly.

Typical repair cost £0 (including labour)

DIY fix possible

Check that your external condensate pipe is not frozenEnsure your boiler is left powered on so the protection can runIncrease the room thermostat slightly to help warm the area around the boiler

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like S.34 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes