Your boiler has stopped working because it thinks the water returning to the unit is much hotter than it actually is, causing it to shut down for safety.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Return temperature sensor short circuit
What causes this fault?
This fault occurs when the sensor responsible for monitoring the temperature of water coming back into the boiler develops an electrical short circuit. The most common reason is that the sensor itself has suffered an internal failure or natural wear and tear, leading it to send an incorrect signal to the main control board. In some cases, water damage or a loose connection within the internal wiring can also cause this electrical error.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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A boiler cover plan would cover faults like F.11 — no call-out fees, no surprises.
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Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
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