BoilerFaultCodesYour boiler is having trouble communicating with an external hot water control component, meaning it doesn't know the temperature of the water heading to your taps.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Interruption to DHW outlet sensor at external control. UK link box is connected, but domestic hot water NTC not bridged
What causes this fault?
This fault occurs when the boiler's main control board loses communication with the external sensors that monitor your hot water temperature. It is usually caused by a loose wiring connection between the boiler and the external control box or a sensor that has failed and is no longer sending a signal. Essentially, the boiler has entered a fail-safe mode because it cannot verify how hot the water is becoming.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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A boiler cover plan would cover faults like F.78 — no call-out fees, no surprises.
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