BoilerFaultCodes.com
S.02 Low Information

Your boiler is simply preparing its internal pump before starting the heating process, which is a normal part of its operation.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: Heatingmode:Pumppre-run

What causes this fault?

This code appears when the boiler's control board sends power to the internal pump to begin circulating water before the burner ignites. It is a brief safety and efficiency check designed to push any air or cold water out of the heat exchanger. This is a normal part of the start-up sequence and does not mean your boiler has broken down.

Typical repair cost £0 (including labour)

DIY fix possible

No action is required as this is a status code, not a faultWait a few moments for the boiler to complete its pre-run cycleCheck that your thermostat is calling for heat if the boiler stays in this state

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like S.02 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes