BoilerFaultCodes.com
S.20 Low Information

Your boiler is not broken; it is simply letting you know that it has received a request to provide hot water and is currently preparing to deliver it.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: Hotwaterhandlingmode:Requirement

What causes this fault?

This code appears when a hot water tap is opened or a shower is turned on, triggering the boiler's internal sensors to detect a flow of water. It signifies that the internal diverter valve has successfully shifted into position to prioritise heating your water. It is a normal part of the boiler's operation and simply confirms the system is responding to your request for heat.

Typical repair cost £0 (including labour)

DIY fix possible

No action is required as this is a normal status message and not a fault.Ensure your hot water taps are closed if you do not require water.Check your external controls or timer if the message stays on when no water is being used.

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